I work with Zendesk and this doesn’t surprise me at all - the product is janky and they’re much more interested in sales and squeezing a few more $$s from their clients than improving it or fixing issues
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it has loads of features that would require extensions or plugins in bash, like autocomplete, abbreviations, or fancy prompts, except they all work out of the box and with minimal configuration and behave intuitively
fish is also a much nicer language to write scripts in than bash
totally painless to transition, your bash skills are all transferable