I have to be honest, nothing in my life has gotten me shouting and yelling faster than talking to AI customer support services.
Holy fuck they are bad. So bad, that I actually cancelled my phone service because my provider switched all support to it.
Then, when I was talking to my mom she mentioned she also cancelled her phone service because they switched to an AI customer support, and she called it, and it pissed her off like nothing else.
So yeah, if you switch your customer support to AI, I'm fucking cancelling. I've tried it, it's shit, it's not getting better because it's not supposed to get better. It's supposed to try to get people to give up in frustration.
I mean, I don’t think we should throw the baby out with the bath-sewage.
I do really want a file system that allows semantic search via embeddings. That would give good natural language retrieval or even person based search on your photos.
You can run those entirely locally. You can train them reasonably, though the AI labs have good quality ones. They’re available for free, and I can commute thousands per second on a modest GPU.
Why not have a filesystem integration for them, with pluggable model support. You can do that with lancedb or chromadb, or pgvector, or you could build this into a SQLite plugin.
Also, making hooks into software that agents can use if needed, also enables accessibility software to use them. I’ve been using AppleScript for like 20 years to automate shit, it’s nice that now I can plug agents into it, and all sorts of macOS features are built on the same bridges.
There’s no need to default to plugging into the US based providers who (by US law) don’t respect privacy.
That’s gross.