Last Thursday I had to let my 17 year old orange boy named Henry go, so it warms my heart to see another out there. Please give him extra love from me next time you see him ❤️
After working in desktop support for a year after college, I realized that people just wanted their problem solved and to not feel frustrated. That realization made my job immensely easier because I pivoted from copying a file in 30 seconds and walking away to talking to them a little bit and letting them feel good after we were done. My ticket closing speed slowed down a little but people felt better and I consistently got positive feedback.
Last Thursday I had to let my 17 year old orange boy named Henry go, so it warms my heart to see another out there. Please give him extra love from me next time you see him ❤️