I lurked pretty much everywhere except the subreddit of an app that I know a lot about to help users with support questions.

On Reddit, you don't really have a conversation most of the time. It's always a competition about who can out-funny the other comments with snarky one-liners and other off-topic comments that are not necessarily unfunny, but don't add much to the thread OP started.

Next to that, you always had to be very precise with your words and take everything you can into account, or otherwise someone takes a small thing from your comment and uses that to declare you a troll, bot, or just tries to dunk on you because what you said doesn't cover all the scenarios you could think of or be arsed to write down.

I've thought about this before, and I've always chalked it up to a lack of compatibility with other online users and perhaps just Reddit culture. The way I view it internally is this:

A lot of people see comments as the end of a conversation. To me, it's the start of a conversation.

On Lemmy it still happens, don't get me wrong. But there's a higher chance of actually having a conversation, and respectfully pointing out nuance and trying to get actual humans to talk about the subject at hand.