Their usual (crap) defense is:
a) you're not paying enough, so of course it is crap
b) you're not prompting right, you need to use detailed, precise language...
c) that is just anecdotal evidence, you need to do an actual study, yadda yadda.
d) it will improve...
(any other anyone has noticed?)

Yeah, how is the website supposed to load a >GB of bloat and ads quickly?