2y ago

Plan transition timing

Final update:I was indeed charged again Feb 2025. You owe me 2 months' subscriptiom nebula !!1!one!

2 month update: Just got this mail

Your Nebula Subscription

We're writing to let you know about a change to your Nebula subscription. Curiosity Stream deactivated your bundle access to Nebula on February 22, 2024. Because you purchased your direct Nebula subscription while still having access to Nebula through the bundle, we're adjusting your subscription's renewal date to be one year after your bundle subscription was deactivated. Your updated subscription details are as follows:

Next Renewal Date: February 22, 2025Subscription: YearlyAmount: $30 USD

So that would also indicate double charging.

Answer:The charge is immediate, but the 12-month plan starts when the bundle access ends.

Original question:Got the info that my curiositystream bundle, started mid april, wouldn't renew. I canceled the bundle on curiositystreams side and used the process the unbundle page guides you through to change to a regular subscription. Which worked fine. But the subscription price got charged immediately, and I now have two subscriptions listed in my account:

The confirmation reads

Thank you for purchasing a subscription to Nebula.
Subscription: YearlyPurchase Date: February 21, 2024Amount: $30 USD

Am I essentially getting double charged for 2 months here? If so, what would have been the right procedure?