I think its the company's responsibility to incorporate a technology to carry out their policy accurately. They cant just use an LLM stock from a vendor. They work to adapt it for their needs and get acceptable results. I think if an llm isnt considerably more accurate than humans then its a disservice to their customers and they should be responsible for that. There should be regulations to keep companies from using models if they dont work
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Idk its their life to do what they want with it.