Agreed, but I do think that some jobs are just going to be gone.

For example, low level CS agents. I worked for a company that replaced that first line of CS defense with a bot, and the end-of-call customer satisfaction scores went up.

I can think of a few other things in my company that had a similar outcome. If the role is gone, and the customers and employees are being served even better than when they had that support role, that role ain’t coming back.