What I don't get is how no company seems to have worked out a legitimately good service and maintenance model for tech products. Fairphone hasn't invented the wheel here. They're going to make money on maintenance, parts and repair.
I would think there would be lowered costs involved in not having to push out a new product every 6 months and market it to customers who just bought something less than a year ago.
They cut thousands of jobs in the name of efficiency, then roll out an AI customer service bot to replace people in managing problems with their flashy new AI tool that is glitching out, more expensive and delivering worse results.
Surely nobody saw this coming right?