After Twitter went to shit, where else do customers have to go for customer support like this?
Admittedly, I didn't read the article, but I have seen plenty of other cases woth cloudfare or other big providers where people have only been able to set things right by kicking up a fuss on social media --- like that recent one with amazon aws.
Also Black here!
(My keyboard doesn't have emotes, but pretend this is the black hand waving hi)
Edit: 👋🏾