Oh I don't think it's at all intended to be a transgender person. It's just a "evil, masculine woman" (aka woman that doesn't make me horny and that I don't like) trope. Like it's a woman, but she's hulking out. (Also enabling her to be strong and forceful, because there's layers to the sexism lol)
For sure the only thing the artist gets right here is the reality that customer service switches up on you the moment you need something from them. The means by which it was depicted, while also reflecting reality, were chosen for completely confused reasons
I wanna play a video game set in this type of universe