Cause language is a toolkit to communicate ideas, and a toolkit frozen in glass is a useless toolkit.
You need to swap out that hammer when it starts getting damaged, or put back a screwdriver when you find out you need it again, or add new tools when you find that the tools you have now aren't fit to purpose.
And sure, there's some loose screws at the bottom of the bag, but they don't harm anything, and very occasionally they come in useful.
Some apps allow you to label users, such as with "dodgy" or "asshole" or whatever
And folks often use that to keep tabs on folks they see around often that they're not certain about, where they're like "well, the other time I interacted they were chill, maybe just a bad day?"
So the phrase is effectively saying "I'm done giving you the benefit of the doubt, I will no longer interact with you"
You need to know the pain points before you can fix them
The focus of this really is data collection, to find out what problems exist for those people and then once you have that data you can shift the focus towards fixing the problems
Fuck off with your elitist nonsense.
Do they engineer? With software? Yes, they do.