Yup, Valve is still in it for the money of course, but the customer really does come first. I've used their support a few times and they've always been stellar. I will always buy Valve products.
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Do you differentiate between people who purchased their pets vs rescue, or do you see all pet owners as the same?
I think owning pets in our modern urban lives doesn't make sense like it used to, but I have always had pets and do enjoy them. Every single one has been a rescue though. I could not personally justify supporting breeders and pets as an industry.