Overpriced pornstar-branded fleshlights aren't the only masturbators in town and it's not like there's no life-like dildos either. The long and short of it is that the mechanics of a lubed hole are superior to that of a hand and you're not looking at the entry point all the time so noone actually cares what they look like.
Yes, the branded stuff does exist, humans, male female, doesn't matter, enter parasocial relationships news at 11. Can you imagine how well Justin Bieber dildos would sell.
Much of the software, especially stuff that the likes of Microsoft provide, already exists, and is already in use. In fact plenty of local administrations have been railing against the EU commission and their insistence on .docx and stuff.
OTOH it's not trivial to implement, not in the software sense but the institutional one: It doesn't matter that software that can map complex administrative workflows already exists, you still have to take that stuff and build whatever workflow some agency uses into it.
You also don't need your own servers, there's public law hosting providers around. E.g. northern German states founded dataport, if you're a municipality there it's a no-brainer to get your software and your cloud, consulting, everything, from them. It's going to be better than anything you could come up with because you're not the first municipality to contract with them.