The brand can be a great identifier. If the response is "Apple", I can't help you. If the response is "HP" or "Dell" or "Walmart", I know the issue is likely because of proprietary garbage that's locked down "for the safety of the user".
When speaking to the computer illiterate, the brand question will usually be answered with either "Apple" or "Windows". You gotta get that answer out of the way so you don't waste 15 minutes trying to get someone to right-click something only to find out they only have 1 mouse button.
Saw a thing once, maybe Mythbusters, that showed how beavers are attracted to the sound of running water and want to stop it. In the show, they got the beaver to dam a speaker by playing river/stream noises through it.
My recent benefits enrollment meeting talked about being able to do an annual physical through a virtual visit. Being a man of a certain age, "self rectal exam" was the first thing I thought about.
Great! Now that you've said that, republicans are going to try to outlaw transistors. Or, at the very least, round them up and try to "fix" them into basic resistors.
At those prices.... I wonder if the cops are looking at the victim's kids?