I was BestBuy services when they bought Geek Squad circa 2004. We went from "keep the customers happy by actually solving their problem so they come back and buy more" to "you're all salespeople so charge every customer $60 just to set the computer down on the counter and push magazine subscriptions"
They must've gone back and forth a couple of times since then.
Hmm... I don't recall spending any (possibly a scratcher or two)
I wonder what the breakdown by demographics would look like.