Microsoft has yet to explain how or why the lapse occurred.
Highly skilled technical staff are expensive, and it turns out that some people still use Windows when Microsoft doesn't hire the talent necessary to keep Windows working.
Edit: Also, bribes from three letter government agencies are probably pretty nice.
We are kind of on our way.
Half the time when I look up how to repair my dishwasher, the best video guide turns out to also be an intentional ASMR video to maximize attention.
(Okay, not really half, but that it happens at all is hilarious.)