Without the industrial revolution I wouldn't even exist; setting aside the butterfly effect of my parents never having met because they're from different parts of the country for a moment I owe my existence to modern medicine, which would not exist without industrialization.
Trolling is a art. Trolling should be done softly, and should leave plausible deniability until and unless you get to a point where blowing your cover maximizes lulz. Trolling should split the room into roughly the following groups: 85% bewildered bystanders, 10% angry, and 5% who see what you're doing and either leave you alone or join in. Those numbers are fluid but the point holds that in an ideal situation the majority of people are either too confused to say anything or are on your side.
As I've grown up (read: I am not a thirteen year old boy anymore) I've started to realize that beyond being mean-spirited bigotry is just not very lulzy. In general good trolling shines a light on how someone who is being loud about their very strong and very wrong opinions online is a complete moron. Annoying the fuck out of hate groups is also acceptable.
Edit: there's also just being weird and fucking with people by way of a harmless prank
All I can come up with is a sufficiently powerful populist executive who can get people to the primaries in unheard of numbers and has the conviction to not only turn down infinite bribes but also to bully congress into voting themselves poorer. They also will need the courage and cunning to avoid being assassinated by the wealthy powers that be. Shouldn't be hard to find.
expectation management: sometimes call volume is genuinely high, and if you set a floor at say 10 minutes it only feels like a 5 minute difference if the caller's actual wait time is 15
engineering downtime to allow agents time to complete paperwork or catch up on emails
make us all so annoyed with the process of waiting in line we welcome AI agents as liberators
oi m8 u got a loicence fuh that' VEE PEE ENN?