Remember the 4 H's, when someone is feeling upset they want one of four things from their listener, and asking up front "Which of the four Hs do you want right now" can really help get straight to supporting them.
Hear - Just listen, dont comment or try to fix it. Brief supportive statements like "I hear you." and "That sounds eeally tough." welcome, but dont insert unrelated topics.
Help - Give advice, including relating with a similar experience and specifically showing how it taught you something that applies to their situation.
Hold - Usually just listening, but with the addition of physical touch, could be holding hands or full on cuddling.
Hump (only for romantic partners) - cathartic release.
Yes, this is my point exactly. I want the 3 tabs, AND I want a unified inbox that opens those tabs when I interact with a relevant notification. Seems like there are some projects heading this direction.
Ideally I dont want a new tab to open for every time I click on a different notification of the same type, just reuse the existing client tab that is open.