Lots of shops have gone out of business because, by having a premises, their operating expenses were more than an online retailer, so places like Amazon could undercut them, and their customers were willing to wait for delivery to save some money. It doesn't take that many customers leaving before you've got to put up prices to cover your overheads, and that just makes more customers leave, and after a couple of decades of online retail being common, you're left with far fewer physical shops.
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Fun fact: if you're self employed in the UK, you've been able to do your taxes online via a simple (ish) form on the HMRC website, but they're in the process of phasing it out in favour of third-party proprietary software, so some people aren't allowed to use the free web form anymore, and within two or three years, it'll become totally unavailable. Everyone always loves it when the government finds things that Americans complain about and copies it here so we get to complain about it, too.